Service Consultant

Provide technical guidance to clients on system/workflow best practices. Assist staff with troubleshooting client-specific logs. Handle and escalate customer requests, complaints, and feedback and provide appropriate solutions. Follow up with clients.Qualifications:One year IT qualification and/or business qualificationStrong technology inclinationIntensive troubleshooting knowledgeAbility to effectively prioritize workloadAbility to work accurately and be detail-orientedMust thrive in a team environment and have good written and verbal communication skillsExcellent task and time management skillsAbility to work independently and under pressureBe able to go the extra mile to assist clients
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