ROLE PURPOSETo maintain excellent customer relationships through effective service delivery; to assist the General Manager with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated within a reasonable timeframe. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.KEY RESPONSIBILITIES include the following. Other duties may be assigned.Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.Engages with clients on a regular basis to maintain sound relationships.Acts as primary contact between clients and Metrofile for purposes of:negotiating prices within the parameters of the Authority Frameworkproviding customised solutionsproblem/issue resolutionStays abreast of and informs the General Manager/ Sector Head of changing market and competitor trends.Maintains a current and updated database on all clients in own portfolio.Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Portfolios.Resolve all enquiries or queries escalated to you within a reasonable timeframe.Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.Ensure that clients' portfolios data integrity is accurately maintained.Assists with preparing and presenting business proposals to both existing and new potential customers.Maintains close relationships with the General Manager in order to capitalise on opportunities identified.Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.Reports sales and service statistics to the National Sales Manager/ General Manager on a weekly basis.Selling of archive product range within the Metrofile space.Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Sector Heads within their Portfolios.MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:The requirements listed below are representative of the knowledge, skill, and/or ability required.3-year Degree in Sales/ Business Administration Management/Customer Relationship Marketing/Marketing Management.At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.Excellent command of the English language.Must have excellent communication and interpersonal skills.Must pay attention to detail.Must be focused on achieving results.Must be a team player.Must have business acumen and be able to communicate at all levels.Must be highly computer literate.Demonstrate excellent organisational skills.Must have valid driver's licence with own transport.BEHAVIOURAL COMPETENCIESEssential Competencies:Relating & Networking.Presenting & Communicating Information.Writing & Reporting.Planning & Organising.Delivering Results & Meeting Customer Expectations.Following Instructions & Procedures.Adapting & Responding to Change.Coping with Pressures & Setbacks.Desirable Competencies:Working with People.Applying Expertise & Technology.Learning & Researching.Entrepreneurial & Commercial Thinking.
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