Exciting Opportunity for a Service Assistant in the Motor Industry: Autoworks is an upmarket vehicle service and repair centre based in Milnerton, Cape Town. We are looking for a customer-centric individual with top-notch customer service skills. The Service Assistant will be responsible for ensuring the smooth and efficient operation of customer service, which includes managing customer interactions, handling administrative tasks, and overseeing the front-of-house area.
Requirements and Skills: Matric or equivalent qualification. Proficient in English (both written and spoken). Previous experience in customer care. Computer literate. Strong organisational and administration skills. Ability to thrive in a fast-paced environment. Responsibilities: Greet and assist Autoworks customers in a professional and friendly manner. Answer phone calls, respond to inquiries, and relay information between customers and the technical team. Book and schedule customer appointments or service requests in a timely manner. Prepare, issue, and follow up on service estimates or quotes. Prepare and send invoices to customers. Update and monitor the status of ongoing jobs, ensuring timely completion and customer satisfaction. Order, receive, and return parts as necessary for service jobs. Organise drop-off services and manage associated logistics. Offer refreshments and ensure customers are comfortable while they wait. Maintain filing systems, handle general administrative tasks, and support team members as needed. Conduct follow-up calls to ensure customer satisfaction, confirm bookings, and gather feedback. Perform other administrative tasks as assigned by your supervisor. If you thrive in a fast-paced environment, have excellent organisational skills, and are committed to delivering exceptional service, we invite you to apply for this position.
Please send your CV and a cover letter explaining why you consider yourself a good fit to ******.
Ability to commute: Milnerton, Cape Town
Job Types: Full-time, Permanent
Pay: R10,000 - R15,000 per month
Education: High School (matric) (Required) License/Certification: Driver's license (Preferred) Location: Milnerton, Western Cape (Required)
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