Senior Vice President, Customer Solutions Center Lead, AfricaMASTERCARDcard_travel10 to 13yrs?As per Industry Standardslocation_onSouth Africa (South Africa)Job DescriptionOur Purpose: We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.
Key Responsibilities:Enable market strategyUnderstand overall market strategy, industry trends, and customer needs for all segments in a given geography(s).Work with Division President to prioritize opportunities and develop initiatives across the geography(s) that support Mastercards growth and relevancy in the geography(s).Empower Account Managers to farm and hunt by providing product & services expertise to the Account Management teams.Meets customers to understand their needs and supports on important pitches as needed.Leverage Mastercard capabilities to translate market strategy into solutions.Manage the capacity and focus of the Solution Architects (SA), Technical Architects (TA), and Product Specialists within the Customer Solutions Center (CSC).Build agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities.Track performance of agile 'squads' as well as resources in the Customer Solutions Center.Enable knowledge and best practice sharing.Provide market intelligence and requirements to regional Product Management and Product Development teams.Help market development/segment heads with market intelligence and insights on demand for specific solutions across their segments.Play a key leadership role in ensuring strong alignment & balance around objectives/KPIs.Required SkillsStrong understanding of industry trends and market intelligence.Good understanding of product technology and APIs.Strong analytical and financial understanding.Proven ability to influence and motivate others to achieve objectives.Strong interpersonal skills - the ability to build rapport and credibility quickly across functions.Exceptional stakeholder management skills.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercards security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach.LocationJohannesburg, South Africa, 2094
Job FunctionSales/Business Development
IndustryEducational/Training
SpecializationCounter Sales
QualificationMBA/ PGDMAny GraduateEmployment TypeFull Time
Key SkillsMarket strategy understandingCustomer needs analysisProduct solutions developmentStakeholder managementTeam leadershipRFPsSecuritySASCustomer successPricing modelsJob Posted byCompany: MASTERCARD
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