Well known Inbound Travel & Touring Company is looking for a Senior Travel Designer to provide travel services to staff on a business, personal and educational level for all regions. Put together travel arrangements and work in conjunction with group operations and the Product Department to meet the individual's requirements and needs.
Responsibilities
Responsible for planning and executing educational itineraries to the regions in which the group operates in order to enhance product knowledge for Travel Designers and Owned Agencies.
Liaise with the Associated Product Department to include 3rd party suppliers in order to build itineraries and enhance experience.
Share feedback from educational trips with Associated Product, for onward distribution to regions.
Work on ad hoc projects such as planning and executing of travel arrangements for Workshops – for both local and regional staff.
Load bookings as necessary.
Update spreadsheets for record purposes.
Book standalone car rentals and/or flights.
Raise invoices and share correct allocation codes if necessary.
Save relevant documentation (Guest Info Forms, Confirmations, Invoices).
Handover bookings to the Operations Specialist Team for the process of documents and handling payments to suppliers.
Work closely with Management and EXCO.
Liaise with regions for authorization on applicable rates and/or permission to book specific camps or other services, taking into account yield rules.
Requirements:
Qualification: Matric certificate – with maths (minimum standard grade or above).
Tertiary certificate in Travel & Tourism/hospitality.
Experience: 4-5 years' experience at a Senior level.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, email, Internet).
Proven English literacy.
Working knowledge of TourPlan and WISH or similar booking/operating system.
General product knowledge on Southern & East Africa.
Personal or educational travel experience advantageous.
Excellent attention to detail.
Excellent communication skills both written and oral, in English.
Foreign language skills advantageous.
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