PRIMARY PURPOSE
The Travel Designer is responsible for generating and growing sales by securing, costing, and presenting journeys to our Sales agents accurately, efficiently, and timorously. To be equally invested in the "win" of each booking. The role requires a strong focus on sales, building relationships with Sales agents, and providing exceptional customer service in a highly competitive environment with tight deadlines. The Travel Designer must have extensive knowledge of Southern and East African destinations, regional logistics, and in-depth supplier knowledge to maximize the mutually beneficial relationship with our AP partners, their lodges/camps, and areas they are located.
This position can be based in either Johannesburg or Cape Town, South Africa.
DETAILED RESPONSIBILITIES
Develop relationships with the Sales Agents
Generate and grow sales by securing, costing, and presenting journeys to Sales agents in a timely manner.
Foster and build strong relationships with Sales agents to strengthen the bond and partnership, attending relevant familiarization trips with agents (if and when required).
Deliver a speedy service to Sales agents, ensuring efficient communication and meeting tight deadlines.
Demonstrate a strong focus on sales and be equally invested in the success of each booking.
Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
The Sale
Manage the new request from the Sales agent, from quote to prov on the WW align the booking to client ready to confirm in the fastest possible time whilst maintaining the booking integrity on itrvl.
Quote accurately and timorously keeping in mind our strategic and preferred AP and upsell where possible to benefit both teams.
Build strong connections with all supplier reservations teams, nurture these relationships in order to help get more benefits when engaging regularly with them.
Maximize the mutually beneficial relationship with AP partners, their lodges/camps, and areas they are located.
Have an excellent understanding of the sales agencies preferred supplier list and great product knowledge to apply speedy turnaround for alternatives at play to help secure the deal effectively.
Product Knowledge
Possess excellent knowledge and intimate geographical understanding of all Southern and East African destinations.
Stay up-to-date with day-to-day country specific logistics and industry trends.
Have a detailed understanding of the strategic and preferred suppliers, have intimate knowledge of their deals, specials and packages – know how to negotiate and incorporate these benefits into rate reductions for the client but not compromising the elevated guest experience.
Continuously update and enhance product knowledge through training and research.
General
Participate in industry events, trade shows, and familiarization trips as required.
Keep apprised of company policies, procedures and system updates.
Embrace a culture of continuous learning and improvement, actively seeking feedback and implementing suggestions for personal and professional growth.
CANDIDATE PROFILE
Qualification:
Matric certificate – with maths (minimum standard grade or above). Tertiary certificate in Travel & Tourism/hospitality is advantageous.
Experience:
4-5 years' with Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In-depth knowledge of Southern and East Africa.
Personal or educational travel experience is advantageous.
Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
Working knowledge of TourPlan and WETU or similar booking/operating system.
Skills & Abilities:
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
Excellent attention to detail.
Ability to problem solve and maintain high quality output.
Strong financial skills, self-starter with high integrity level and ethical conduct.
INTERESTS:
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp. Simply send the word 'Hi' to +260761166303.
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