Senior Technical Support Engineer (Specialist)

Senior Technical Support Engineer (Specialist) Location: Johannesburg Model: On-Site/Hybrid Job Overview Support end-users and assist with escalations.
Manage VIP support and ensure procedures are followed.
Manage the network and IT infrastructure.
Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.
Manage and mentor IT consultants in the Internal IT team.
Plan and manage IT projects.
Report on service metrics.
Responsibilities and Duties VM Server Management via MS Hyper-V & Failover Clustering Management of DELL Storage SAN & VRTX DELL Hardware Support Servers /Notebooks /Desktops Backup Management ArcServe & StorVault (E-Vault), Veeam.
LAN Management Cabling and switching (DELL) WAN Management FireWALL (SonicWALL & FortiGate) Configure and maintain wireless technologies (Ruckus) 3rd Party Software Support (Quotewerks, GP etc.)
Certified on Microsoft 365 Suite /Azure Administration & Management Secure Baseline setup of Workstation / Servers N-Central Network Monitoring Suite Remote Assistance, Patch & AV Management of Workstations & Servers Intune management and device enrolment Ensuring network devices and servers are patched Mimecast Email Filtering service management TP /VC Equipment (Boardroom) Management /Administration End User Information Security Training (KnowBe4) Incident management, problem management, resolving service requests, and applying change management where necessary CCNA and relevant Security certification will be advantageous Key Skills Strong planning, organizing, and monitoring abilities Able to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clients Service Desk Management skills and leadership /mentoring capabilities Attention to detail, organization, and client operations.
Strong customer focus and experience in recognizing business needs and solutions Robust communication Troubleshooting and problem solving Strong documentation skills Ability to work without supervision