Senior Systems Support (Supply Chain & Logistics) Mr Price Group

Job Overview
We're looking for a software support whiz to add value to our Supply Chain technology team!
Key Responsibilities

Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
Determine the nature of business problems through asking relevant questions.
Follow up with customers to ensure the issue has been resolved.
Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems.
Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams.
Ensure incidents are resolved as per SLA agreement.
Ensure Access and Master data to all applications are managed accurately.
Proactively review all environments to ensure the mitigation of risks.
Effectively maintain the day-to-day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, and integration error reports.
Ensure compliance with best practice and standards.
Build a sustainable working relationship with customers to ensure good customer service.
Work with both internal and external teams to drive root cause resolution of incidents logged.

Qualifications
Education: IT Diploma or Degree
Experience: 2+ years' working experience with:

SQL Data Analysis
Microsoft Excel (experienced to advance level)

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