5+ years of Systems Engineering experienceBS Engineering/Computer Science or equivalent experience requiredExperience of Windows infrastructureExperience in VMware ManagementWindow OS installation and troubleshootingExperience in virtual server environmentsExperience in scripts automationUnderstanding of Cloud implementationExperience with SFTPExperience in Defender A/VExperience in Credential GuardExperience in MECM Patching ProcessStrong critical thinking skills.Good oral and written communication skillsResponsibilities:Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etcInstall program products and system componentsDemonstrate thorough understanding of all system components and of program products assigned to supportWork closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlinesAssist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems and Windows infrastructure)Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, and Windows/Virtual infrastructure)Develop lists/scripts for execution of commonly used processes and automation of simple tasksProper management and implementation of team changes and service requestsProper creation, execution, documentation, and closure of tasks, changes, and requests
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