Senior Systems Administrator

Rondebosch, South Africa | Posted on 10/08/2024
We are a proudly South African-based company that provides fast and secure payment processing solutions to businesses and financial institutions across 17 countries in Africa. As a one-stop, omnichannel payment solutions partner, Ecentric brings businesses the very best payment processing software & services for in-person payments, online payments, as well as for efficient back-office administration and reconciliation.

Launched in 1998, Ecentric is characterised by innovation and a strong culture of excellence. Twenty-five years ago, the founders identified the need for a payments partner that serves more than one retailer, across more than one payment channel. Fast forward to today, Ecentric now processes 20% of South Africa's card transactions (trusted by two thirds of South Africa's leading retailers), we bring credibility built on quality and serves as a payments partner to 65% of JSE-listed retailers - serving their in-store, online, mobile and omnichannel payments requirements.

Job Description Ecentric Payment Systems is seeking a proactive and innovative Tech Lead Engineer for our Hosting Services team. In this role, you will lead technical efforts across client environments, ensuring system stability, security, and efficiency. Your role will focus on troubleshooting, system configuration, and ensuring failover procedures are robust and up to date.

We value proactivity in identifying potential issues before they arise and innovation in building tools, automating processes, and enhancing systems to ensure continuous improvement and maximum performance. This is an exciting opportunity for a self-driven individual with a passion for solving complex technical issues and pioneering new solutions in a collaborative and fast-paced environment.

Roles and Responsibilities Support the production environment, upgrade, security management, disaster recovery.
Setup and configure the Production, SIT and Dev environments
Implement and maintain associated system configurations
Provide support function to internal teams and clients
Extensive troubleshooting experience with software solutions
Ensure that communication channels are established with all clients at a technical level
Investigating production related queries as raised by business or external parties
Ensure that adequate testing has taken place before implementing new systems or changes to existing systems
Ensure that periodic tests are executed at the DR site
Ensure that failover procedures are documented and kept up to date
Ensure that all technical documentation is maintained and product enhancements periodically reviewed
Ensure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizational
Test any new system releases / upgrades from Development or Service Providers
Ensure that a testing schedule and procedure is available
System Maintenance (Production and Test)
Be the SME for the hosted service
Extensive knowledge of the 3DS authentication methods, message flows, authentication, challenge flows.
Extensive knowledge regards certificates and key management
Strong written and spoken communication skills
Analytical and logical problem-solving skills
Provide support to customers via excellent written and spoken skills
Provide process enhancements and recommendations
Responsible for recurring system changes on the environments
Provide a solid technical foundation to/across all of our customer environments
Proactively manage the customer environments
Ensure that all incidents are logged and effectively managed, resolved and escalated if necessary
Identify trends across customer base and feedback observations and assessments
Revision of technical documentation and specifications as part of the implementation and troubleshooting process and contributing to the Knowledge base
Detailed investigation and analysis of incidents which might include, but is not limited to:
Analysis using tools like Elastic Search, Grafana, OpenSearch, Network sniffers and Windows Performance Monitor
The ability to write and edit scripts or simple programs
Advanced Linux and Windows OS skills required
Participate in incident escalations and resolution, which may occur after hours
Participate in work outside normal business hours to do changes, upgrades and tasks required part of the role
Participate in standby weeks which are part of a defined rotation bases
Requirements To ensure your application can be fully considered, it is essential to complete the SAPIA assessment, which will be emailed to you immediately after submitting your application. We kindly request that you complete the assessment within the next 3 days to proceed with the short-listing process.

Qualification and Certification: A tertiary IT, Software or Engineering qualification
Years of Experience  7 years' experience in the FinTech field
Professional Expertise Working knowledge of Linux from an administrative perspective: core fundamentals, command-line operations, scripting, service monitoring, networking and monitoring tools.
Understanding of micro services/containers: e.g. Docker, Kubernetes
Strong network and server troubleshooting skills
Some understanding of APIs: SOAP, REST or similar
Network protocol and security knowledge (e.g. TCP, UDP, DHCP, DNS, SSL)
Certificate management and understanding
Experience with building and maintaining modern monitoring, analysis and diagnostics systems, e.g. Grafana, Elastic Search, Prometheus, Splunk, or similar.
Strong JSON/XML understanding with configurations and management
Application server experience reading of system logs and writing of scripts, PowerShell and Python beneficial
Advantageous: Scripting experience: e.g. Working with JSON objects for monitoring purposes
Advantageous: Proficiency and experience working with cloud environments, e.g. Azure, AWS.
Our Culture & Philosophy We go beyond being just an employer - we are a long-term career growth partner in South Africa's payments industry. Here, we unleash our employees' potential, embrace innovation, and shape the future of the payments industry.

As such, we are committed to providing a comprehensive and competitive benefits package designed to support our employee's well-being, foster personal and professional growth, and enhance their overall quality of life. Our employee benefits program is tailored to meet the diverse needs of our workforce, recognizing that each individual plays a vital role in driving our company forward.

From retirement planning to professional development and work-life balance initiatives, Ecentric is dedicated to empowering our employees to thrive both inside and outside the workplace. We understand that happy, healthy employees are the key to a thriving organization, and our benefits program reflects our ongoing commitment to supporting our most valuable asset – our people.

Competitive salary structure including:
Pension fund;
Disability Benefit;
Dread disease; and
Funeral Cover.
Hybrid working arrangements are offered, with some exceptions.
Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:
Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
Gym and Child Care Facilities (inside Great Westerford Building)

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