Senior Store Manager - Mitchells Plain Westgate (Cape Town)

DUTIES AND RESPONSIBILITIES:

Overseeing overall operation of the restaurant/ take-away
Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
Overseeing and managing stock control, purchasing and orders
Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
Managing staff including discipline and work rosters.
Work within a team and drive the restaurant/take-away forward
Ensuring compliance with health and safety regulations
Ensure daily opening and closing procedures are conducted at the store
Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
Performance evaluation of staff

REQUIREMENTS:

Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
GAAP experience and knowledge - Advantageous
Management skills
Organizational skills
Customer service and good verbal communication skills
Problem-solving skills


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