About the Role:
Responsible for Elite Pathways and FCMA Membership Conversion in the Region. Support the Association's Africa markets' country heads whose responsibility is to ensure the growth of the CGMA membership base and provide high-quality service to members and candidates.
You will also be required to manage and market multiple events in Africa, ensuring that the target audience is engaged, participates adequately, and important messages are marketed, contributing to an outstanding customer journey and experience. You will report to the Associate Director – Marketing Africa.
You Will:
Guide the FCMA and Elite Pathways Membership Application process in the region, providing excellent service, feedback, and process management for candidates.
Manage deferred FCMA/Elite Pathways Membership Applications and guide to membership.
Implement regional strategies to provide a pipeline of exam-complete students to ensure continuity and long-term membership conversion goals.
Facilitate Regional Staff training on all relevant aspects of membership to ensure targets are met.
Engage Country Managers and Markets on strategy to ensure sustainable membership intakes.
Work with Global teams to ensure the region is compliant and support the regional retention campaign according to the retention strategy.
Manage all aspects of assigned events: market relevant or regional events or global events.
Develop event strategy, event communications plan, budget, and goals.
Manage the daily planning of in-person and virtual events, industry conferences, and trade shows, including pre- and post-event communications and attendee management related to product and revenue-related events and use relevant platforms for provisioning, configuration, operation, and maintenance of event systems and revenue.
Collaborate across departments, across the entire organization and CoEs to contribute to meeting design, agenda development, brand building, negotiate sponsorship deals, and event communications to meet global standards.
Manage member and student/other partner satisfaction and reporting.
Collaborate with partners and maintain customer partner relationships with Country Managers, Africa team members, and global CoE team.
Manage procurement and payment processes relevant to this role, including monthly reporting.
You Have:
Bachelor's Degree or equivalent with relevant experience.
Experience working in a matrix structure and ability to manage multiple partner expectations.
Experience in and understanding the need for compliance.
Experience with the education sector and its relation to employability.
Experience in Project Management, Customer Service, and Operations planning.
Experience operating a performance management process and implementing improvements in processes.
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team that fosters an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on those that support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits, we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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