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Your day at NTT DATA
Responsible for managing strategic CX Portfolio initiatives involving cross-functional teams. Oversees plans and directs business and functional analysis, schedules as well as budgets. Monitors programs from initiation through delivery. Organises program activities and ensures communication and facilitates completion of the program on schedule and within budget constraints. Support overall governance and compliance of solutions and align to CX Portfolio Strategy.
Track key deliverables performed by internal resources and partners by defining requirements, performing feasibility and needs/impact assessments. Develops detailed plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints.
Executes from the original concept through to final implementation. Plans and coordinates all aspects for delivering CX Portfolio deliverables and working with key stakeholders. Support overall governance and compliance of solutions and align to CX Portfolio Strategy.
What you'll be doing
Key Roles and Responsibilities:
Consolidate data from projects and programmes and, after analysis, present this in the required format or reports and dashboards for management decision making.
Prepare consolidated programme and project financial, status, risks and issue reports as requested.
Adheres to and ensures that the Portfolio delivers the solution, remains within baselined budget, is delivered on time while achieving quality criteria and maintaining client satisfaction.
Takes responsibility for all aspects of the full life-cycle of the assigned program.
Manages client and stakeholder satisfaction, commitment, and expectations to high service levels and manages escalations adequately.
Ensures the program meets its approved timeline, scope, quality, and cost targets.
Monitor and track progress, actively manage risks and issues, and effectively escalate when needed.
Knowledge, Skills, and Attributes:
Business and commercial acumen.
Process improvement and efficiencies, and Business process optimization and functional analysis.
Ability to manage work processes and drive organisational governance requirements.
Strong communication skills, including the ability to be influential and persuasive with stakeholders.
Understanding of change management principles.
Ability to work with and manage multiple projects/programs within the required deadlines.
Ability to work effectively with teams and individuals distributed globally across time zones and cultures.
Must encourage, support, and guide continuous improvement of the team, its products, and processes.
Able to resolve conflict through negotiation, reasoned discussion, or escalation.
Ability to identify problems, impediments, dependencies, and other team dysfunctions, and then facilitate quick resolution.
A proactive self-starter who is able to operate independently and as part of a team.
Academic Qualifications and Certifications:
Bachelor's or equivalent degree.
Possesses training and certification in the following areas (preferred):
Project Management.
PRINCE.
Agile.
ITSM (ITIL).
Required Experience:
Professional experience in project and program management and managing the entire lifecycle.
Proven experience including high complexity, cross business unit programs.
Experience delivering large complex IT Service Projects (Business Transformation).
Workplace type: Hybrid Working
About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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