Senior Service Desk Consultant – 50K Location: North West Industry: IT Salary: £40000 - £50000 per annum + Pension, Medical, Gym Posted: 19/02/2024 Description Are you a Senior Service Desk Consultant who can kick-start a service desk function for a software vendor? Are you ITIL trained? Do you have experience in Incident management?
A global tech client is looking for a Senior Service Desk Consultant to be the sole Service Desk specialist in this area of the business.
This Support Desk Consultant will report to the Service Manager. You will play a crucial role in providing exceptional technical support and will be responsible for ensuring that services are seamlessly delivered to external customers. The ideal candidate will still be hands-on & technical from a product support perspective but also be involved in the day-to-day operations of the service desk. This is an opportunity to grow the service function within the overall business.
A specific training plan is provided for all company products supported on the desk.
Responsibilities Resolving customer issues, incidents, and problems where feasible, through product knowledge and technical investigation. Develop trusted relationships with clients and stakeholders responsible for services. Ensure adherence to service management principles – ITIL led; Configuration management, problem management, change management, IT helpdesk function, release, and version control. Skills & Experience 5+ years' service desk/Incident management experience. Working within a product support role alongside IT technicians and engineers. Experience in utilizing the ITIL framework in the delivery of IT services. Experience in overall infrastructure, desktop support, Microsoft & Office 365 suite (Outlook, Exchange, etc.). Previous experience in software delivery and/or delivering project services to multi-client environments. This role has a fantastic career path.
Salary on offer is up to 50K + Bens. Free parking onsite. This is an office-based role. No homeworking. Some flex around start and finish. Office based in the Warrington area, commutable from Wigan, Manchester, and Liverpool.
Ascent People is acting as an employment agency for this role and applicants from all ages and backgrounds will be considered.
Recruiter: Jo Bevington
Phone: 0161 913 2621
Email: ******
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