As a Senior Service Designer, you'll be working on projects that will involve designing brand identity and visual identities. You'll also be involved in the planning of new features or changes to existing functionality, which can sometimes include redesigning entire platforms. You should have at least 2 years experience designing user interfaces for websites or mobile apps and some knowledge of responsive design principles would be beneficial.RequirementsPlan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research) collaboratively with the teamPlan and execute system mapping, customer journeys, scenarios and service specificationsAnalyse research data identifying and generating meaningful insights and behavioural patternsWork closely with researchers and designers contributing to the improvement of the design quality and final user experienceFacilitate workshops with heterogeneous groups of clients and stakeholdersDefine and structure deliverables consistent with project goalsCreate presentations and design strategy documentationsManage user research and service design process, drive decisions, track issues, and assist in estimating resource needs and schedulesCollaborate with product owners and leaders to design solutions and strategic propositionsAssemble relevant information from the customer, market research, and other subject matter experts to define design specifications and designs for the brand and productsWork closely with marketing, sales, and product management to define the visual look and feel of the digital experiencePerform QA testing on new digital assetsOversee the process of User Research and defining high-level tasks and workflows for customer acquisition and service delivery processesQualifications5+ years of experience as a Service Designer, in a senior design role, with the ability to take on more complex service development projects7 years of experience designing complex service design systems for multiple touchpoints projectsMinimum of three years experience designing and implementing web applications5 years of experience designing and implementing service-oriented architectures and architecture transformations in the Enterprise IT space with a focus on IBM WebSphere Portal (formerly Portal 8) preferredExperience with 3D modeling, CAD/CAM software, and/or CNC machine shops preferredA background in visual and UX design will be considered as a plusStrong knowledge of user centred design processes and passionate about solving complex Service and UX challengesStrong background in service and strategic designStrong skills in conducting and synthesizing research, insights and findingsStrong skills in structuring and visualising journey maps, service ideation, concept communication and specificationExcellent portfolio showcasing design solutions and strategic approachesKnowledge of agile approaches and techniques
#J-18808-Ljbffr