A.P Maersk SA is seeking a highly skilled and experienced Senior Reefer Documentation Controller to join our team in Cape Town. As a key member of our organization, you will be responsible for executing export and import customer service processes, monitoring performance against KPIs, and conducting training on cargo shipment documentation. If you have a strong background in perishable documentation and are looking for a challenging and rewarding role, we encourage you to apply.What We Offer:At A.P. Maersk, we offer an exciting global career at the forefront of world trade. You will have the opportunity to work with a global team, develop your skills, and grow within the organization.Our company is proud of its industry leadership, global team culture, and customer-centric focus.Main Responsibilities:Execute various export and import customer service processes as per global design across teams.Monitor assigned exports/imports performance against KPIs and make recommended corrective actions.Conduct and assist with training on cargo shipment documentation as per manuals, guidelines, and policies.Execute all documentation processes and submissions for operational tasks.Complete and pass relevant customs and shipping documents as per legislation.Ensure all receiver documentation requirements are met.Ensure compliance with authorities regarding the approval and signing of documentation.Coordinate with shipping lines regarding waybills/bills.Email and courier documents to customers and consignees.Provide customer care and respond to queries.Attend industry-related meetings and maintain international protocols.Lead a team and handle a large customer comprising of a group of exporters.Key Requirements:+5 years of experience in documentation, specifically in the perishable fruit industry.Previous experience working in a large organization.In-depth knowledge of perishable documentation and its processes.Sound industry knowledge relating to fruit and vegetables, with airfreight knowledge being an advantage.Strong problem-solving skills and ability to work under pressure.Proficiency in Microsoft Office, especially Excel and Word.English fluency written and spoken is a must.Ability to work under pressure and meet deadlines.Understanding of seasonal work and the balance between shoulder periods.Presentation skills to share results of own work with the team.Understanding of cost and implications of costs surrounding our processes and various stakeholders.
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