PURPOSE OF JOB: Responsible for all aspects of the Underwriting and Insurance Administration activities ensuring the service delivery to Brokers KEY AREAS OF THE JOB: Responsible for All Insurance underwriting. Maintain, and revise service level agreements with brokers for the company. Identify potential areas of underwriting exposure and risk and implement corrective measures. Provide reports on a regular basis to the Director and keep them informed of any changes, risks etc. MAJOR TASK HEADINGS OR KEY PERFORMANCE AREAS: Ensure that terms provided to brokers/reinsurers are in line with facility authority. Where this is not possible, to advise Insurers and obtain their agreement. Manage the expectations of the brokers/reinsurers. Handling of general broker queries in line with the products being sold. Receive, refer and present terms for new business, renewals and endorsements in line with pre-agreed mandates as detailed in the various binders Prepare and load business onto insurance system and ensure that all debits are raised. Follow-up of renewal terms with brokers; obtain the necessary proposals well in advance. Manage the relationship with the insurance IT system providers. Investigate more efficient processes and implement changes that will enhance efficiencies. Process all cancellations on the insurance system. Credit control Ensure premiums are paid across to Underwriters in line with the premium payment warranties as detailed in the binders; by the finance department. Advise brokers regarding unpaid premium. Request refunds from accounts department. Ensure that risks are underwritten and that binder profitably is maintained and profit commissions monitored regularly. Should profitability deteriorate, problem areas to be identified and corrective underwriting action taken. Prepare annual binder submission packs. Maintain binder triangulations monthly implement standardized reporting to this effect. Ensure that claims are handled timeously and that estimates are updates quarterly, by the claims department. COMPETENCIES AND PERSONAL SKILLS: Strong understanding and knowledge of: Lloyds Binders Underwriting Profit Commissions Management reporting Superior written and verbal communications skills. Strong project management skills with demonstrated ability to multi-task and set priorities within tight timelines. Flexible and open to changing priorities and managing multiple tasks simultaneously within timeframes. Ability to perform a host of administrative functions. Ability to manage the expectations of internal clients. Excellent interpersonal skills Knowledge of various insurance products. EDUCATION AND EXPERIENCE: Relevant FSB qualification. A minimum of ten years relevant experience in the short-term insurance industry. Computer Literate. Relevant insurance qualification.