Senior Operations Specialist - Johannesburg / Cape Town Job details Here's how the job details align with yourprofile . Job type Full-time Location Cape Town, Western Cape Full job descriptionWell known inbound DMC is looking for a Senior Operations Specialist based in either Johannesburg or Cape Town.The candidate will be responsible for a full operations role in the booking process, firstly as a support to the travel designers but also being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.Responsibilities:Liaise with travel designers/ Reservations Specialists / Concierge / GEL on all bookings in an operational capacityCommunicate continuous with suppliers and internal sales support teams which includes trust and excellent supportKeep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agents e.g. honeymoon, birders, dietaries, ages etc.Keep updated with all product updates, as well as technology updatesAttend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking processKeep abreast with company policies, procedures and system updatesRequirements:Matric certificateTertiary certificate in Travel & Tourism / hospitality.At least 4-5 years' experience at a Senior level.Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.Computer Literate (Microsoft Office, email, Internet)Working knowledge of TourPlan and WISH or similar booking/operating system.General product knowledge on Southern & East Africa.Personal or educational travel experience advantageous.Excellent attention to detail.Excellent communication skills both written and oral, in English. You must create an Indeed account before continuing to the company website to apply
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