Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To manage AVAF & Ford Credit collections risk strategies within SA, focusing on developing, implementing, and monitoring payments and collections strategies. An outcome of the role is to ensure delinquency preventions, collections and recoveries strategies are developed, implemented, and maintained to achieve the target lending loss rates within the risk appetite. Collaborate with stakeholders and other business areas to develop leading-edge predictive techniques and modelling to ensure sustained competitive advantage. Data & Analytics: Ownership, oversight of development and implementation, and monitoring of customer level, account level and environment level predictive analytics to predict outcomes within the recoveries portfolio.Investigation and development of informal risk ranking mechanisms using analytical and/or data science techniques.Making inputs into financial planning processes (MTP, STP, RAF, Books of Work etc.). Strategy formulation, implementation and management: Using data insights through performance monitoring, and predictive analytics, formulate recoveries strategies to prioritize resources and capacity among the portfolio of recoverable exposures.Assign the appropriate strategic objective and actions per account/sub-portfolio. Stakeholder engagement: Update and/or prepare various decks to present insights to the AVAF/FFS collections Manco, Head of Collections, the AVAF Steerco and AVAF Exco on performance tracking, developing insights, new strategies and updates on strategy & operational performance.Ongoing engagement with various Manco leaders and teams on change management when changes are deployed, standard updates are tracked as well as BAU ad-hoc type of requests. People management: Oversee the execution of recurring and new tasks by analysts of both FTE and contingent nature.Rollout of the AVP analyst framework, performance management and development of analysts through the talent grid.Role will have at least 1 AVP analyst as a direct report. Job Description Accountability: Strategy, Planning and Risk Management Manage the implementation of leading-edge payment and collection strategies in AVAF & Ford Credit.Manage and develop collections and high-risk account management strategies using leading-edge techniques / scoring to maximize collections.Review and optimize Forbearance strategies for AVAF & Ford Credit to ensure recoveries are maximized whilst rehabilitating the customer.Participate in the strategy setting and design of the Collections Operations and External Debt Collectors incentive programmes.Maintain documentation of end-to-end credit collections strategy.Understand the interaction between the macro environment and credit performance and adjust credit collections strategies to accommodate stressed events.Ensure Management Information (MI) in place or is developed to monitor strategy performance.Ensure systems used for implementing collections strategies are fit for purpose. Accountability: Stakeholder and Relationship Management Coordinate and communicate collections activities with the respective BUs, Risk, technology and Operations teams.Drive close collaboration with the Operations and Technology teams.Secure support from Collections and Recoveries Operations, Risk Teams, MI, Business teams, Finance and HR to deliver collections programs.Participate in the BU / Manco meetings to ensure adequate communication and understanding of senior managers. Accountability: People and Culture Builds and sustains a culture that aligns to RBB's aspirational colleague experience.Ensure delivery of business goals by aligning Performance Development (PD) Plans of direct reports to the business goals.Instil a performance development culture through directing the PD process. Accountability: Control Accountable for ensuring an optimal and compliant control environment within the product. Role/Person specification Education and experience required Honours Degree in Mathematics and / or Statistics or equivalent NQF level 8 qualification.3 years of relative banking experience of which 2 years should be in a senior role.Highly numerate and literate. Knowledge and skills: Knowledge of / in dealing with Retail Bank clients (Expert).Proven record of accomplishment in credit management & Sanctioning (Expert). Competencies: Problem Solving Leadership.Results Orientation.Customer Focus.Business Acumen.Innovation Leadership.Collaboration and Influencing.Strategic Capability.Inspirational People Leadership.
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