Senior Manager, Client Experience Insights

Senior Manager, Client Experience Insights Job Overview Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Baker Street 30
Responsible for identifying, designing, and executing on client experience insights, channel experience, and sustainability. Determines sustainability direction, goals, and execution for Business and Commercial Banking South Africa. Defines sustainability initiatives, ecosystem identification, insights, and execution for key sectors across the segments and products and works closely with business stakeholders to develop client offerings that will support clients in achieving their requirements.
Qualifications Qualification Business Commerce DegreeExperience 5 - 10 years proven ability to integrate across multiple stakeholders internally and externally, based on client experience insights, in order to deliver key success measures.Additional Information Adopting Practical ApproachesConveying Self-ConfidenceDeveloping ExpertiseDirecting PeopleSolid understanding of existing products, offerings, and sectorsUnderstanding of ecosystems thinking and environmental, social, and governance practices, the impact this can have, and a view on mechanisms on how to execute this into practical work tasks
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