Wherever you're based and whatever your role at TMF Group, one thing's for certain: you'll be part of a truly diverse, global business and benefit from the many advantages that brings.
Senior Legal OfficerJob no: 574668
Work type: Full time
Location: Cape Town, South Africa
Categories: Funds, Entity Management
Office Location: Cape Town
About TMF Group TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11,000+ experts and 125+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients, and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance, and entity management services essential to global business success.
Job Purpose Assist with the administration relating to end-to-end dealings with clients to support SSA.Provide internal and external clients with administration and relevant expertise.Ensure internal and external clients are provided with efficient, professional, and high-quality services which meet all their obligations.Key Responsibilities Under the supervision and guidance of the Manager, primarily responsible for ensuring overall effective and efficient delivery of TMF's services.Client Relationship Management Arrange for signature and timely return of contracts.Liaise with clients to schedule meetings and resolve diary conflicts as required.Telephone management and coordination of conference calls.Channel communication to appropriate destinations in a timely manner.Service Delivery Maintain record-keeping processes relating to client information.Load, update & track progress of all issued quotes on CRM and internal quote systems.Ensure adequate recordkeeping of accepted quotes (including z drive, Sales App, Evo, CRM, etc.).Prepare, maintain and update client and subcontractor lists (per ISO requirements).Assist with the provision of input in respect of the creation of a client profile and/or file on all core systems.Assist with the resolution of client queries and coordinate related communication on a timely basis.Ensure all tasks required to effectively onboard a client or subcontractor within required timelines are completed efficiently.Act as a point of escalation for clients and subcontractors.Hold the service line teams accountable ensuring administrative activities are completed as planned.Legal, Risk, and Compliance Prepare the Local Service Agreement ("LSA"), Statement of Work ("SoW"), amendments, and subcontractor agreements.Complete the TMF Group compliance process (KYC) and secure necessary sign-offs.Maintain legal email inbox on a daily basis.Upload updated draft legal agreements on the z drive.Update the BCP and ISO business processes and procedures.Implement and maintain record-keeping processes relating to legal documentation.Adhere to TMF internal procedures and ensure compliance with TMF's Risk and Control framework.Attend and participate in regular training on relevant policies, legislation, and regulations.General Provide exceptional customer service whilst being empathetic with customers.Identify, map, and manage business unit-related projects.Be an escalation point for operational matters within the business unit.Execute on agreed deliverables ensuring that all are delivered timely and according to quality standards.Assist in the administration and management of ad hoc projects affecting the business unit.Work closely with other teams in TMF Group to achieve client objectives.Perform any other tasks or duties as may be assigned by management.Excellent time management and administrative skills.Be organized, logical, and thorough in the execution of their function.Be resourceful, independent, and have strong problem-solving abilities.Deadline-oriented person with the ability to work under pressure.Ability to multitask and prioritize effectively.Ability to build and maintain relationships at all levels.Ability to articulate and communicate complex ideas simply.Be trustworthy, considerate, and live the TMF values.Excellent written and communication skills, with a strong ability to plan ahead.Ability to follow and build upon existing processes ensuring data is maintained with accuracy.Key Knowledge and Experience Appropriate qualification in a relevant field, i.e., Legal, Business, Finance, or Compliance.Minimum of 3-5 years experience in client service/reporting/paralegal role.Operational and administrative knowledge of TMF type of business would be advantageous.Experience in legal, compliance, or alternatively experience at a corporate services provider.Expertise in MS Word, PowerPoint, Excel, and Outlook.What's in it for you?
An exciting opportunity in an international company with professional development opportunities, extensive individual training opportunities supported by our TMF Business Academy, and a career within an ever-evolving market.
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