Stellenbosch University Centre for Learning Technologies Learning and Teaching Enhancement DivisionSenior Learning Technologies Support Officer (Job Level 9)Ref. SLT/324/1124The post is positioned within the Centre for Learning Technologies.Requirements:At least a relevant NQF level 5 qualification with at least three years' relevant experience within a technical helpdesk support environment.Excellent interpersonal and reading, written and verbal communication skills and the ability to liaise with individuals at management and other levels, both internally and externally.High-level proficiency in learning management systems (preferably Moodle) regarding the front end as well as the site administration interface.High-level proficiency in Office 365 (including Microsoft Teams) as well as proficiency in multimedia applications for creating user guides (e.g., Camtasia, Adobe Captivate and other such software).Intermediate working knowledge of HTML, as well as other relevant web-based languages (e.g., CSS and PHP) and how they are used within a learning management system environment (such as the Moodle editor).Proven ability to work well in a team but also independently.Excellent analytical and problem-solving capabilities.Excellent time management skills, accuracy and the ability to work effectively under pressure.The ability to act with integrity and maintain confidentiality.Recommendations:A relevant degree or postgraduate diploma.An ITIL Foundation certification.High level of proficiency and experience concerning the use, application and helpdesk support of the Moodle learning management system and embedded appropriate learning technologies (e.g., Turnitin and Respondus).Proven experience gained with regard to technical support of computer software and appropriate learning technologies to staff and students within a university environment.
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