Senior Journey Designer/Team Leader

Are you an experienced Inbound Tour Consultant with experience supervising staff working for a Travel Destination Management Company looking for a position closer to home on the East Rand of Gauteng? My client has a position available.

The purpose of the role: In the role of Journey Designer Team Leader is to provide guidance, inspiration, and training to the Consultant Team and boost sales by nurturing key account connections. It is paramount to guarantee efficiency and profitability with an emphasis on outstanding service and customer-centric experiences.

Experience required: Must have a minimum of 5 years inbound consultant experience in Southern & East Africa (luxury market)
Must have a minimum of 2 years in a managerial/supervisor role
Tourplan proficiency

Duties include: Reservations
Monitor team quoting and operational accuracy for excellence
Distribute workload and oversee quotation checks
Guide the team to achieve goals, deadlines, and sales targets
Support system use and process optimization
Drive profitability through margin control, sales training, and upselling Improve service/products through customer feedback communication
Assist consultants with queries on received complaints
Possess excellent understanding and experience working on TourPlan
Team Leadership
Determine the number of consultants required with management
Define specific requirements, create job descriptions