Senior Journey Designer/Team Leader

Are you an experienced Inbound Tour Consultant with experience supervising staff working for a Travel Destination Management Company looking for a position closer to home on the East Rand of Johannesburg? My client has a position available. Other possible hybrid locations available but prefer East Rand. The purpose of the role: In the role of Journey Designer Team Leader is to provide guidance, inspiration, and training to the Consultant Team and boost sales by nurturing key account connections. It is paramount to guarantee efficiency and profitability with an emphasis on outstanding service and customer-centric experiences. Experience required: Must have a minimum of 5 years inbound consultant experience in Southern & East Africa (luxury market) Must have a minimum of 2 years in a managerial/supervisor role Tourplan proficiency Duties include: Reservations Monitor team quoting and operational accuracy for excellence Distribute workload and oversee quotation checks Guide the team to achieve goals, deadlines, and sales targets Support system use and process optimization Drive profitability through margin control, sales training, and upselling Improve service/products through customer feedback communication Assist consultants with queries on received complaints Possess excellent understanding and experience working on TourPlan Team Leadership Determine the number of consultants required with management Define specific requirements, create job descriptions, and participate in interviews Maintain records of leave/off days/additional days worked Foster motivation, team spirit, and open communication Establish clear staff targets, conduct appraisals, and participate in disciplinary procedures Develop and support staff, ensuring proper onboarding Develop a system to manage remote consultants Sales Cultivate excellent agent, supplier & guest relationships Guide the team through the customer journey and exceed sales targets Investigate and understand customer and operators'''' business requirements Accounts Oversee adherence to processes in invoicing, Paper trail, etc. Assist the team in resolving account queries Demonstrate an understanding of cost, profit, net, and gross selling prices Manage the reconciliation of cancelled tours Additional Duties Stay aware of competitors'''' products Participate in occasional educational /familiarization travel Demonstrate excellent communication skills and customer care Provide input to the Management decision-making process