Senior Support Engineer (Tier 3) - Pinelands, Cape TownThe Intelligent Debt Management (IDM) Group, South Africa's largest and multi-award-winning debt management company, has a position available for a Senior Support Engineer. The successful candidate will be responsible for service delivery of technical support and escalations in a fast-paced environment. Forming part of the IT Operations Team, you will need to strive to add value and help the team drive continuous service improvement of IDM IT Operations.Key responsibilities:End-user remote and in-person support as required by the service deskResponsible for troubleshooting and resolving end-user incidents and requestsWork diligently with the team and end-users to keep users and technology runningExecute tasks as required by Service Desk and/or managementFocus on client-centricity, speed and satisfactionPlanning daily workload in an independent wayUse remote management and connectivity tools to support usersEngage with third parties as and when required to fulfil tasksGet involved with Senior Engineers to deliver complex projectsAssist with the mentorship of team membersProvide technical insight and expertise to queries from internal team members and customersCreate knowledge base documentation for proceduresRequirements:Minimum 2-years' IT Support experienceRelevant tertiary qualificationTroubleshooting day-to-day IT-related issuesRemote support (Forticlient; NAble; and Anydesk)Windows server supportVSan support (Creating VMs and maintaining resources)3cx support (Telephony Application)MS 0365 support (Admin level)Creating and managing new email accounts, groups and distribution listsCreating and managing new users and system accountsIT infrastructure supportOn-boarding and off-boarding support for new joinersCreating and managing Azure resource groupsManaging various Azure appsBasic support for Azure SSL certsSetting up new Notebooks/PC'sAD SupportDNS Support
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