Job title : Senior HR Operations Lead: Africa
Job Location : Gauteng,
Deadline : December 20, 2024
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Key areas of responsibility include: Work with Business HR and Centers of Excellence to ensure HR Operations supports the HR strategy delivery and meets business needs. Build strong business relationships across the organisation and with suppliers to develop the HR Operations service and priorities and continually improve the HR Operations reputation and promote its interest Work with Shared Services and Specialist Services teams e.g. Resourcing, Learning Delivery and Employee Relations / Employee Performance Management to support effective service delivery Work with Global HR Operations to drive the development and enhancement to standardised BPO processes and HR systems, to develop and support HR Operations service delivery Provide key support to the Global HR Operations lead in delivering a high quality HR Operations service to the business, working with key stakeholders and senior HR leadership members in the process Ensure the team delivers a high standard HR Operations service to the business, putting focus on excellent customer service and speed of delivery Deliver HR projects that sit within HR operations e.g. implementation of HR systems / system upgrades Ensure procedures and systems are in place to receive feedback from service users, partners and stakeholders, and evaluate the feedback and take appropriate action to secure continuous improvement Drive continuous improvement that delivers year on year cost savings and service capability, whilst improving service performance against benchmarks Develop and implement in-country / cluster country HR Operations service delivery strategy Lead the HR Operations team, driving implementation of standard processes and systems and managing service change Ensure HR Operations activities, projects and programs are resourced appropriately and delivered on time and within budget Provide leadership, guidance and professional advice on the design and delivery of HR Operations and continuous improvement programs Champion for customer focus, listen to and communicate with customers and stakeholders effectively Develop positive working relationships with internal functions and external organisations, to support the Global BPO develop DHL SC's policies and priorities, further improve the organisation's reputation and promote its interests Maintain effective relationships with business and HR leaders, Centers of Excellence leads and HR Operations Specialist Services leads Where appropriate, liaise with internal / external Heads of Shared Services to benchmark and increase learning/best practice Establish effective relationships with HR Business Partners Member of the Global HR Operations leadership team Effectively plan and deliver high quality HR Operations services, including where applicable: Employee administration (including advice and support around the employee lifecycle) Payroll Services (vendor management or Payroll service delivery where not outsourced) Benefits Services Reward Services In conjunction with Global HR Operations and HR IT Systems, develop and drive continuous improvement of HR systems, to enhance the customer experience and provide value added services to the organisation Develop the employee & manager experience through self-service, ensuring information is easy to find, user friendly and informative Drive management information and business insights capability to present a common reporting standard for HR activity Drive the payroll contract to meet contractual SLAs, deliver value add services and continuous improvement Align the delivery of HR services and products to changes in local legal and regulatory requirements Handle and resolve complex and more difficult issues (e.g. service shortfalls) and service impact of larger organizational changes Analyze service activities to identify trends and areas for process improvement Define quality standards, ROI metrics and benchmarks Lead and motivate the HR Operations team, instilling and demonstrating Supply Chain values and high standards of conduct. Appoint, develop and train the HR Operations team, ensuring effective deployment and retention to deliver excellent service and to drive the achievement of targets Ensure that the performance objectives for the HR Operations team are effectively incorporated into team and individual objectives and that the achievement of these objectives is effectively and regularly monitored Ensure the HR Operations team receive appropriate development and coaching to maximise their potential and career aspirations
Qualifications/ Skills/Competencies/Experience Matric Graduate degree qualification HR certification Project / program management certification or relevant experience Process improvement certification or relevant experience Strong understanding of the Supply Chain business and knowledge of operations 5-8 years of experience in various HR-related areas. Exposure with more complex, relevant key aspects of HR processes including Talent, C&B, ER / IR, etc Previous experience partnering the business at a senior management and executive level in a complex environment e.g. multi-country / -customers Team leadership – small to medium size teams Prior budget management experience Experience of delivering organisational change projects Experience setting up and managing outsource contracts Experience of HR Operations / HR Shared Services emerging best practice Experience working in a multi cultural team in a multi national environment
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