Senior Helpdesk Support Engineer

Reference: JHB002475-TR-1We are recruiting for a Senior Helpdesk Support Engineer.Duties & ResponsibilitiesCustomer ServiceReceive calls from senior customer engineer/help desk.Verify/identify problems with help desk.Contact users to get clarity on problems and troubleshoot.Provide telephonic support to users if possible.IT SupportTrain users on how to use IT equipment.Hardware Maintenance and RepairsUndertake maintenance and repairs on damaged and repairable hardware.Report on uneconomical repairs.Network and Telephone SupportProvide daily operations support and maintenance for network and telephone infrastructure (1st line support).Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.CSN SupportRespond to remote/satellite customer call-outs (hardware, software, and network calls).Provide telephone infrastructure (1st line support).Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.Asset ManagementUndertake audits of hardware and software assets.Research and DevelopmentKeep abreast of trends in hardware and software developments.ReportingContribute to the preparation and submission of Regulation reports.Aid in the development of functional reporting systems, for management, project, or performance reporting.Qualifications and ExperienceBachelor's Degree/Advanced Diploma in Information Technology related qualification.Relevant 4 years' experience in a system support environment.
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