Senior Functional Analyst

ResponsibilitiesDevelop requirement documents, user stories, and process flowsConduct workshops to gather feedback and make decisionsFoster a collaborative team environmentReview business and technical specificationsCreate and manage functional requirements specifications (FRS)Collaborate with developers to clarify requirementsSupport development teams and promote agile principlesDefine test cases based on functional requirementsEncourage a culture of learning and innovationElicit, document, and prioritize requirementsConduct research to understand business processesAnalyze and prioritize requirements to align with business goalsQualifications & ExperienceBachelor's degree in Business or related field7+ years in Business/Functional Analysis or related fieldAgile methodology experienceTools: JIRA/Octane, Confluence, draw.io, Miro, CanvaStrong analytical and conceptual thinkingTelco experience preferredPreferred SkillsCoaching/mentoringProcess improvementFacilitationTechnical proficiencyCustomer focusModeling and designProblem-solvingIndependent and team workExcellent communication and interpersonal skillsStrong organizational, multi-tasking, and time-management skillsLocationJohannesburg or Cape Town, South Africa (hybrid working model)