Quality Assurance Analyst

As a Quality Assurance Team Leader, you will play a critical role in managing the assessment and enhancing the quality of sales calls and service delivery. Your responsibilities will include managing QA Assessors, monitoring, evaluating, and providing feedback on performance.Minimum Requirements:MatricMinimum of 5 years experience as a Quality Assurance team leader in a contact centreExperience in an outbound contact centre (advantageous)Intermediate level for MS Office
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