Our client is a Destination Management Company who has grown to become one of the top DMCs operating in Southern Africa with a reputation for professionalism an eye for detail and a passion for the destinations it manages.
They specialise in Meetings and Incentives Individual Travel and Leisure Group.
Their Incentive experience allows them to treat each project with the same attention to detail and immaculate management from start to finish.
With creativity and competence they design a unique itinerary for each client.
Location : Cape Town Job Type : Full Time Workplace: Hybrid Requirements Diploma or degree in Tourism Hotel Management or Events Management At least 5 years working experience within the travel industry or similar environment.
Extensive Travel and Tourism Knowledge of Southern African Destinations: South Africa Botswana Zambia Zimbabwe Mozambique Working knowledge of the Leisure Travel Industry Advanced knowledge of Word Excel powerpoint and proven track record in use thereof Knowledge of the Travel writing programmes: WETU and Travelogic an advantage Experience in the planning and of FIT Travel Programmes Responsibilities Design and preparation of travel itineraries in Southern Africa for FIT Clients based on the very best services that fit the clients brief budget needs and capabilities.
Design and cost of Leisure Travel programmes within the companys Destination portfolio.
Ensure that the entire process which includes client brief itinerary design booking implementation accounting and of each itinerary are in accordance with the companys policies and procedures.
Correspond via email and telephonically with clients regards the programmes offered and deal with any questions information required obstacles and special requirements timeously.
Encourage clients to send their enquiries to enable the opportunity to quote a suitable programme thus increasing tourism into Southern Africa.
On confirmation makes all bookings plan and of travel programmes.
Invoicing of client travel programme.
Contract suppliers and liaise with them during the planning stages and of the itinerary.
Manage workload efficiently and prioritise Key Clients and urgent requests.
Manage proposal response time and assist where necessary.
Prepare Daily todo lists and send them to Team Leader and Director (CVDM) with relevant comments by end of day.
Implement and Maintain Smart quoting.
Attend daily standup meetings.
Practise clear concise and effective communication with clients Management and team.
Find a solution and take immediate action on any issues client complaints staff requirements keeping the team leader informed in a structured and timeous manner.
Remote Work : No
