Senior Facilities Specialist – Cape Town At TTEC, we're all about the Human Experience. Elevated. As a Senior Facilities Specialist in Cape Town, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What you'll be Doing:
You will ensure a safe, attractive, and functional physical environment for all employees. Supporting the department vision to create an exceptional workplace. You will develop, implement, and maintain facility programs that reflect the priorities of continuous improvement, automation, thinking globally, and identifying best practices, while at the same time working to reduce TTEC's financial exposure.
You will report to the Senior Site Manager of Facilities and be part of the wider regional facilities team.
During a Typical Day you will: Proactively manage complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.Own the transportation scope and services for our employees from and to our site.Effectively lead and manage the Facilities team, within the department's SLA and KPIs standards, including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team, and all critical equipment contractors.Effectively manage customer expectations and ongoing customer relations. Communicate the status and timeline of facility maintenance projects, enhancements, and changes.Implement and communicate policies that will impact safety and security to customers to include the Risk Management policies pertaining to Information Security and Management System.Manage facility programs covering disaster preparedness and recovery and coordinate with headquarters division to implement the company-wide Emergency Response Plan. Be the point of contact during a disaster situation to return safely to operations, requires being available or having a designee to respond in a timely manner.Maintain and oversee facilities architectural drawings and floor plans. Ensure all construction drawings and floor plans are accurate and up to date.Maintain the database of the facilities fixed assets and its rankingBased on geographic location could be the point of contact from the Facilities perspective for:Assist with Environmental questions / issues.Acts as Emergency Manager during emergencies like calamities, fire, etc.Commander of Emergency Control Organization (ECO) Support.Has full control of ECO activation within the area of responsibility.Updates Emergency Director on the emergency situations.Assist with Health Safety and Environment issues.Department of Labor and Employment.Bureau of Fire Protection Coordinator and permit processing.Department of Environment and Natural Resources – Pollution Control Officer and Managing HeadEducation | Experience Associates degree in a Facilities related field and or a vocational/technical diploma with a minimum of 3 years' experience in a supervisory role in facilities. Experience in electrical, lighting, budget planning, plumbing, and HVAC is a plus.The activities are not limited to the list, rather are just a guide.About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
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