ROLE PURPOSETo implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA.MAIN OUTPUTSResponsible for driving integrated Facilities Management (FM) services and strategy for the Client.Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA).Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs.Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained.Ensure timeous sign-off and variance explanations on P&L's.Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.Manage back to back SLA agreements with suppliers and contractors.Monitor service providers' (contractors) performance and effect corrective action on any deviations to the SLA.Assist in the management of FM projects and provide technical support, where applicable.Demonstrate and instill effective adherence to processes on infrastructure maintenance.Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions.Ensure timeous processing of invoices.Provide monthly reports and feedback on continued compliance to the SLA.Building strategic relationships both internally and externally.Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure.Ensure adequate staff placement i.e. prepare suitable shift-roster where applicable and manage/approve applicable leave for subordinate employees.Responsible for training, coaching, mentoring & development of subordinate employees.QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCEThe Applicant must meet the following requirements:National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification.Matric (Senior Certificate).Valid SA Drivers License.8yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management.MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge.Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law.FUNDAMENTAL COMPETENCIESInitiative/Proactivity.Deadline Driven & Highly Motivated.Stress Tolerant.Excellent Written Communication.Supervisory Skills.Subordinates Capacity Building.Customer Focus.Negotiation Skills.Analytical Skills.Planning/Scheduling/Objective Setting.Teamwork & Partnering.Relationship Building.Interactive Reasoning.Excellent Oral Communication.
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