Not just a job, but a career
Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose
Under the coordination of the Senior Manager: TSD and in collaboration with Yokogawa Business units contribute to the Service Department by being primarily responsible for System and PCI service, system repairs, engineering solution projects (Upgrades, EXA packages, Foundation Field bus); execution system maintenance contracts scope, execution of service notes, emergency call-out, IT assistance and stand by at site.
Supporting Service and Sales Activities in the overall promotion of the company and its products/services.
Key Accountability and Responsibility
To maintain 24/7 cover for the System Support Contracts in the region of responsibility.
Execution of Service Projects and Annual Maintenance Contracts.
To offer technical support on Systems, PCI, and IT solutions to customers both external and internal.
To assist with System and PCI fault finding, tests, and minor repairs.
To be available for service projects like upgrades, migrations, and implementation of EXA packages.
To schedule and execute System and PCI service notes, information, and memos.
To be familiarized with all available Service Sales items and Service tools.
To assist with System training when requested, and to ensure full conversancy with the latest versions of the Distributed Control Systems.
Monthly reporting to the Senior Manager: TSD.
To assist the Sales Team with the production of technically and commercially acceptable proposals, tender documents, and bid submissions by checking and agreeing on key elements affecting engineering execution.
Train Engineering colleagues to an acceptable standard within personal areas of expertise when required.
Carry out any tasks as deemed necessary by the Senior Manager: TSD and respond positively to any other reasonable request about the job.
Liaise with clients and other third parties to gather the required information.
Build relationships and rapport with key client contacts.
Ensure compliance in service administration procedures and instructions, as specified in the quality management system (QMS).
Contribute to the well-being of the company by maintaining positive working relations with colleagues and members of support structures.
Qualifications and Experience
Essential:
B Tech. / National Higher Diploma in Electronic/Electrical Engineering or Process-related discipline.
B Eng. in Electronic/Electrical Engineering or Process-related discipline will be advantageous.
At least 5 years of experience within the Process Control and Instrumentation industry.
Exposure to Yokogawa products and systems will be advantageous.
Competencies
Confident and proactive.
Customer focus.
Results orientation.
Mature and discreet.
Able to multitask.
Well organized and able to handle rapidly changing demands.
Ability to show initiative and respond appropriately at the managerial level.
Accuracy and attention to detail are a priority.
Excellent communication skills, verbal and written.
Time Management.
Knowledge and Skills
Microsoft Suite (Word, Excel, PowerPoint) - Minimum Intermediate level proficiency.
Marketing/negotiation and commercial knowledge.
Industrial IT systems.
Project Management.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!
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