About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
High up on the rocky Witwatersrand is where you'll find us. Despite being in the middle of South Africa's largest city, our Westcliff Hotel feels like a chic hillside village, with nine sun-splashed villas woven with courtyards, fountains and gardens. Take a ride up our glass elevator to meet friends for seasonally inspired dishes at Flames, visit our destination day spa that captures the serenity of the region with its nature-inspired treatments, or simply step out onto your room's balcony to enjoy a quiet moment as you admire the endless treetops that stretch out before you.
Job Summary
The Senior Director of Sales and Marketing is responsible for overseeing the planning, implementation and evaluation of all marketing activities including positioning, placement, sales, catering, pricing & revenue management, reservations, advertising, and public relations for Four Seasons Hotel, The Westcliff Johannesburg and Four Seasons Safari Lodge Serengeti. The Senior Director of Sales and Marketing is expected to create and implement marketing strategies and tactics that ensure all marketing activities focus on maintaining the unique positioning of the properties.
A key focus is the development and leadership of the Sales and Marketing team. The leader must ensure the Four Seasons Leadership Behaviours and Golden Rule are embraced and practiced throughout the division and hotels.
Main Duties and Responsibilities
Oversees Sales & Marketing Departments for both Four Seasons Hotel, The Westcliff based in South Africa, and Four Seasons Safari Lodge, Serengeti, in Tanzania.
Builds a talented and driven team, sets a good example, and fosters a culture of ongoing learning and development among staff members.
Adheres to the Four Seasons Operating Standards and is a role model for the Four Seasons Leadership Behaviours.
Represents both properties in all areas, internally and externally, to the highest standard.
Undertakes other duties and responsibilities outside of the daily/weekly routine.
Leads in the budget preparation and ensures the department operates within cost constraints.
Continuously be aware of current and forecasted financial/business performance.
Requirements
Will be based in South Africa, must be willing to travel frequently to Four Seasons Safari Lodge, Serengeti, in Tanzania.
Five – Ten (5-10) years of previous employment in a related position in branded luxury segment or iconic leading properties.
Extensive international luxury hospitality sales and marketing experience at Director Level.
Hotel experience and relationships with High End Leisure Travel Industry Partners is required.
Outstanding communications and presentation skills.
Leads the strategic development and progression of marketing and sales plans.
An accredited university/college degree in business or hospitality is preferable.
High degree of data analytics literacy.
What to Expect: You Will…
Be part of a cohesive team with opportunities to build a successful career with global potential.
Have access to a robust benefit plan.
Have the opportunity to engage in diverse and challenging work.
Derive a sense of pride in work well done.
Be recognized for excellence.
Successful candidate must possess legal rights to work in South Africa.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
EE candidates including disabled applicants are welcomed to apply.
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