Responsibilities: General Manager Responsibilities: Oversees Sales & Marketing Departments for South Africa, and Tanzania. Fosters a culture of continuous learning and development among staff. Adheres to the lodge Operating Standards and is a role model for Leadership Behaviours. Represents both properties to the highest standard, both internally and externally. Undertakes other duties and responsibilities as directed by the General Manager or Senior Management. Leads in budget preparation and ensures the department operates within cost constraints. Continuously monitors current and forecasted financial/business performance. Sales & Marketing: Develop annual Sales and Marketing Plans and objectives. Research new market opportunities and develop strategies to penetrate companies likely to produce business for the hotel. Negotiates, drafts, generates, and confirms group contracts. Identifies and targets group clients that will generate business on behalf of the hotel. Works closely with WSO offices on all sales and marketing activities. Develops overseas accounts by planning and conducting international sales trips. Prepares and reports on statistics useful to sales efforts. Advises in negotiation to achieve maximum revenue/profit potential while satisfying client's needs. Be proactive and creative in developing sales and marketing solutions. People Leadership: Recruits, selects and acquaints sales department staff with the Hotels and their operations. Establishes performance standards in collaboration with the relevant General Managers. Manages account-based performance records and regularly reviews and forecasts. Fosters a cooperative working climate conducive to maximum employee morale and productivity. Conducts performance evaluations and develops individuals for future advancement. Actively plans and manages the career development of every employee. Organises and manages the department by company philosophy and policies. Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers. Conducts daily briefings and monthly departmental meetings. Requirements: 5 10 years of related experience. Experience in branded luxury or iconic properties. Director Level Luxury Hospitality Sales and Marketing Experience. Extensive international luxury hospitality sales and marketing experience. Hotel experience and relationships with High-End Leisure Travel Industry Partners. Outstanding communication and presentation skills. Experience Leading strategic development and progression of marketing and sales plans. Preference for an accredited university/college Degree in Business or Hospitality. High degree of data analytics literacy. Must be willing to travel.
