Senior Director Country Service - Southern & Eastern Africa
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Job information
Reference Number: JR-0030753
Job function: Service
Position type: Full time
Site: 48 Reedbuck Crescent, Corporate Park South Midrand Johannesburg Johannesburg 1682
Your responsibilities and tasks:
Coordinate and drive the Country Service organisation centrally across regions, covering the entire GEA portfolio – i.e. all 5 divisions and their respective core technologies.
Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness.
Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization.
Achieve service sales growth, expanding market penetration/share and coverage.
Set and track sales targets, KPI's and individual performance management for all Country service personnel.
Determine and implement the go-to-market strategy, define sales channels according to regional / country requirements and resource availability.
Manage key and strategic accounts and build a key account network.
Determine Order Intake, Sales and bottom-line Forecasts & Budgets, manage GM, EBITDA and ROCE for Country Service.
Maintain and develop ERP system and other digital platforms that may be required to operate a successful after sales business, including all relevant administrative processes and personnel.
Manage the complete offer management process from definition of scope to technical detailing and solution pricing.
Lead the Country Service Team to the achievement of set annual objectives (OI, Sales, GM, EBITDA and ROCE).
Define pricing and discount policies and specific customer related conditions, with responsibility on overall after sales profitability.
Support after sales solutions/products development projects and contribute to define priorities with a solutions management role.
Take the lead on new market penetration and growth strategies.
Your profile and qualifications:
Min 5 years' relevant experience in Leadership role with Sales/Services and/or similar function as core.
Significant service sales steering experience.
Proven know-how in principles guiding after sales growth – i.e. iBase Management & Sales Excellence.
Proven experience in leading a Service team, within a product / service matrix.
Good understanding and appreciation of after-sales and the role this plays in successful and sustainable customer relationship development.
Deep practical know-how of state-of-the-art ERP system, sales processes, after sales management, organization methods and tools (e.g. FSE management, WIP management, pricing, CRM).
Change management experience.
Proven experience of working within a matrix.
Proven skills in international negotiation & after sales development with customers in Africa – international working experience.
Strong understanding of corporate finance and performance management principles.
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