Senior Data Analyst - Pietermaritzburg

Responsibilities: Collect data from Collections team to use in establishing organizational structure Interact with Collections team managers to understand their needs from what their agents are doing during the process of collecting money from debtors Present detailed report about what the company might project to collect from debtors at the end of each month Debit order and other payments method analysis Worked closely with IT teams to ensure data integrity, streamline data extraction processes, and improve the efficiency of data analysis workflows Perform day-to-day functions ensuring effective and efficient management of accounts Conducted ad-hoc analyses to support special projects and initiatives, such as developing new debt recovery strategies, optimizing collection workflows, or evaluating the effectiveness of marketing campaigns Visualize data from different source systems, like Excel, SQL, Excalibur Conducted comprehensive data analysis on debt portfolios, including delinquency rates, payment trends, and collection performance. Identified areas for improvement and presented actionable recommendations to senior management Use Power BI to create reports and dashboards for business insight Created and maintained automated reporting dashboards using Power BI, providing insights into debt collectors performance metrics, and facilitating data-driven discussions during team meetings Data analysis on operational KPIs based on team weekly performance Requirements Basic proficiency in SQL and Power BI Strong analytical and problem-solving skills Effective communication and collaboration abilities Bachelors degree in a related field Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.