Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Call Centre Agent

We are seeking a highly motivated Call Centre Agent with matric and outbound sales experience to join our dynamic sales team. The ideal candidate must reside...


Unique Personnel Ltd - Gauteng

Published 9 days ago

It Customer Service Co-Ordinator

Role Overview: We are looking for a highly organized and proactive IT Customer Service Co-Ordinator and Admin to join our team. In this role, you will ensure...


Webuycars - Gauteng

Published 9 days ago

Cashier - Greystone Crossing

Dis-Chem Pharmacies requires experienced Cashiers for their Store in Greystone crossing.To Support customer service at point of sale while ensuring a world-c...


Dis-Chem Pharmacies - Gauteng

Published 9 days ago

Festive Season Contract - Old Khaki - Johannesburg Eastrand

Duties and Responsibilities: Exceed customer expectations by practicing customer selling techniques. Adhere to stock loss controls in store. Ensure individua...


Cape Union Mart International Ltd - Gauteng

Published 9 days ago

Senior Customer Success Marketer

Details of the offer

We are looking for a self starter Marketer that will be responsible for marketing campaigns and strategies that will increase customer satisfaction and retention. The individual will support the operations of the marketing and customer success teams and will be responsible for tracking key customer and channel metrics as well as sharing insights and recommendations on their findings.
Responsibilities:
Coordinate referral, loyalty and retention programs designed to win back, reward, and retain customersUse various channels to create a customer lifecycle strategy to support customers from the day they purchaseSupport the customer success teams (onboarding, support and account management) with executing initiatives and campaignsAssist account management team with campaigns that up-sellProvide regular reporting and analysis on campaign performance with clear direction to the team on what to try differently to drive increased performanceFacilitate customer discovery sessions to get an understanding of what customers love about our product and servicesCreate case studies and testimonies Coordinate monthly newslettersCoordinate product and feature announcements Identify areas of customer improvementEvaluate the customer service experienceAssist with setting up webinars and training sessionsWork with teams to distribute surveys and questionnaires to determine customer satisfactionDeveloping a deep understanding of our customers and use insights for content creationSetting up automations to facilitate the customer onboarding and renewal processFacilitate the creation of a customer success portal Coordinate year end gifts and swag for customersOversee the strategy for the customer Knowledge base
Requirements:
Minimum 7 years of marketing experience.Minimum 5 years experience in B2B SaaS.At least a 3 year degree in marketing, business or relevant field.Highly skilled in marketing automation – Hubspot preferrable.Highly skilled in email marketing.Expert in marketing principles and the activities that support these.Good knowledge of market research techniques & successful implementation of findings.Solid experience in end-to-end campaign creation.Experience in copywriting is preferable.
Key Characteristics:
Being comfortable with uncertainty and curious to figure out solutions and paths forward without complete information and dataResilience and tenacity to get the job done even in tough timesBe a patient teacher Be eager to learn and grow Appreciate both sharing and receiving empathetic but open feedback and seek mentorship to continually improve.Able to develop ideas and processes and clearly express them.High degree of independent judgement.Able to solve complex problems.Ability to take initiative and take full responsibility for aspects of a project.Ability to turn projects around with tight timeframes and deadlines.You should be personable and enjoy engaging and connecting with others.You should be ready to get your hands dirty - we are a small team moving quickly.Attention to detail and eagerness for constant improvement.Curiosity to figure out solutions and paths forward independently.Display a high degree of creativity and problem solving ability.Excellent interpersonal skills & ability to work across a range of teams.
#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Built at: 2024-11-25T06:17:49.670Z