Job SummaryTo manage the commercial sites that are assigned to him/her relating to staff, equipment, client liaison, and financial performance. Ensure effective control and management of the sites. Provide guidance and training to less experienced Contract Managers in terms of site requirements, process flow, the use of internal systems, and developing staff. Assist by acting in the Operations Manager position, as and when required to do so.ResponsibilitiesOperational managementAssist Contract Managers with new site start-ups. Assist the Operations Manager with the financial budgets of all sites (for Contract Managers reporting to him/her). Assist the Operations Manager with procurement, maintenance, and utilization of all equipment needed for each site, as per the procurement procedure. Ensure that the service level agreement of each client is implemented and maintained. Continuous development of strategic planning to improve efficiency and profitability. Responsible for the financial implications with the procurement of stock, consumables, and material as ordered by Contract Managers. Oversee, with the Contract Managers, all sites level of cleanliness, productivity, and operational activity. Monthly and weekly reports.KPI reportingKPI reports for all Contract Managers need to be checked and approved monthly. Site inspection reports must be checked to ensure that all Contract Managers complete the required number of inspections per site. Ad-hoc billing must be confirmed monthly, to ensure we bill all clients timeously. Ensure that the manifest is used to book all collections.TransportationResolve daily issues in conjunction with the Regional Transport Manager and escalate issues to the Operations Manager if needed. Communicate with service providers and escalate any issues to the Operations Manager if needed.Client relationsStrategically manage client relationships to ensure customer satisfaction by addressing problems immediately as they arise. Attend to proposals from clients and improvement of service levels (via site visits/regular phone calls to clients/emails). Visit sites once or twice per week to manage and improve the progress, productivity, efficiency, and profitability of each site. Meet with clients monthly to address previous and new issues, providing feedback on improvement and reporting aspects of interest (meeting minutes required). Written communication/feedback regarding client relationships to be provided to the Operations Manager.Personnel managementComplete induction and training of all staff as per company policy and procedure. Training of newly appointed Contract Managers. Responsible for the appointment of staff, to comply with the SLA of each site as per company policy and procedures. Manage absenteeism daily by informing the Operations Manager and appoint or place relief staff where needed. Train and develop staff to ensure maximum productivity and profit. Address grievances of staff as per the grievance policy of the company. Produce a weekly report of working hours, absenteeism, and leave, as preparation for payroll and to ensure that all numbers are accurate.Administration responsibilitiesDaily reports on absenteeism/problems/relieve staff/IOD's/damages/non-collections/complaints. Weekly reports on site visits/staff leave/IODs/operational feedback. Monthly reports on: Site inspections, KPI report to check profitability (before the 10th of every month), Appointments and resignations report (before the 27th of every month), Commercial asset register (update before the 1st of every month), Month-end payroll report (needs to be completed as per the monthly deadline).SHEQ responsibilitiesEnsure that staff have the correct PPE as per the company policy and site requirements. Ensure that staff is trained regarding SHEQ regulations, policies, and procedures per site. Manage incidents and accidents as per company policy and procedures. Responsible for ensuring that all sites comply with the SHEQ policies of the company and the client.RequirementsMinimum grade 12/matric; tertiary qualification is an advantage. Experience in the waste management or recycling industry. Valid driver's license. Mid-level management skills. 7 years working experience. Computer literate.Employment will be implemented in accordance with the Employment Equity Act.Only Applicants considered for the role will be contacted.Closing date: 02nd December 2024Should you wish to apply, please follow the online application process.
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