About the Role
The Senior Consumer Growth Manager role is a unique opportunity to have a direct impact on the success of Uber Eats in Sub-Saharan Africa (SSA). This role will lead critical growth initiatives such as Membership (Uber One), consumer growth partnerships, commercial monetisation projects and growth marketing initiatives - all fundamental to the success and growth of the South African and Kenyan business. This position demands a combination of strategic foresight, practical business acumen, analytical proficiency, efficient implementation skills, and excellent interpersonal abilities to thrive in a collaborative and fast-paced team setting.
What You'll Do
Lead Membership (Uber One): Develop and implement membership growth strategy, driving acquisition, retention and engagement of Uber One members in both South Africa and Kenya (all go to market plans, communication strategies, new product launches and membership partnerships).
Commercial Project management: Manage projects such as optimizing our fee structure and our flagship membership program Uber One, or identifying new opportunities to fuel our commercial growth targets.
Consumer growth partnerships: Responsible for leading the partnership strategy for the consumer growth team - incubating new initiatives and executing on strategies, campaigns and tactics to ensure Uber Eats and our Partners hit their growth goals.
Stakeholder Management: Work closely with cross-functional teams (locally, regionally and globally) to achieve common goals and manage critical external stakeholders.
Marketing strategic skills & creative thinking: Experience in brand marketing or campaign management in order to strategise and develop high impact initiatives and campaigns that will drive growth.
Analytics: Quantify everything you do - utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
What You'll Need
Business acumen and analytical skills: to be able to build models to assess the commercial viability of new deals and programs for our projects, new product launches and/or partners.
Consumer facing experience: strong understanding of consumer behavior and preferences, with experience in leveraging data-driven insights to enhance offerings (eg. subscription) and improve customer satisfaction and retention.
Strong communication and stakeholder management skills: Experience managing multiple stakeholders (internally and externally) and leading critical business partnerships/relationships to hit growth goals.
Project management: strong organizational and time management skills, experience with new product launches/go to market strategies and execution.
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