Senior Client ManagerAre you an experienced corporate insurance professional? Want to work for a certified Top Employer? We're hiring!Aon South Africa is recruiting a Senior Client Manager in our Corporate department based, on a hybrid basis, from our Head Office in Sandton.The role of the Senior Client Manager is to ensure that client relationships are optimum, client accounts are managed effectively, and to provide expertise to colleagues and clients as required.What the day will look likeResponsible for delivering on the agreed plan for the business unit/ area of specialty in line with the Aon SA strategy.Responsible for leading, developing, and improving the day-to-day client relationship for high premium clients and within the scheme.Responsible for a portfolio of client accounts and manages and coordinates all related activities including building a "client profile" of risks and needs analysis.Structures an insurance programme to meet these needs including producing client documentation, leading or contributing to renewal meetings, and leading or contributing to fee negotiation.Responsible for leading the tender processes (where applicable) within the area of specialty.Responsible for maintaining and improving client satisfaction, retention, revenue, and profitability including fee negotiation.Responsible for analysing and interpreting the markets/ relevant industries for competitive advantage and emerging opportunities.Responsible for compliant dealings with clients.Upholds development of new business either with existing or new clients – spots opportunities for increasing revenue and follows up appropriately.Coordinates teams of Client Service Advisors/ Client Managers to ensure client service standards are met.Responsible for managing financials for a portfolio of clients and/or for area of specialty.Responsible for all technical advice and/or related training within the area of specialty.Skills and experience that will lead to successQualifications:A minimum of Grade 12 or equivalent.A Bachelor's degree is preferable.Must be registered as a representative with the FSCA in terms of the FAIS Act.Must be registered as an associate with the IISA.Knowledge:Excellent knowledge of policy wordings.A comprehensive knowledge of the South African and international short-term insurance markets.An in-depth strategic knowledge of industry and business strategies and company goals.Computer literacy with advanced know-how in MS Word and Excel.A working knowledge of risk management methodologies.Good knowledge of the legislative framework governing the industry.Knowledge of underwriting and claims administration/management – including the handling of complex claims.Skills and Attributes:Skill and confidence to articulate Aon's proposition and how it differentiates Aon and benefits clients.Advanced analytical, technical, and problem-solving skills and abilities.Well-developed communication skills.Fluency in the English language, both written and spoken.Good interpersonal and organizational skills.Ability to work effectively in and with teams.Experience:A minimum of 15 years' experience in a similar or related role.Experience in budgets, forecasts, and financial planning.A proven track record in the provision of risk management and insurance solutions across the full spectrum of business enterprises in South Africa.
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