Senior Call Centre Manager (Financial Services)

Job Title: Senior Call Centre ManagerWe are seeking an experienced Senior Call Centre Manager with a minimum of 7+ years in Call Centre management to lead our team in delivering secure and exceptional customer service in the financial services industry.The role involves:Managing a team of 100 Customer Service ConsultantsEnsuring operational efficiencyMeeting performance targetsMaintaining compliance with regulatory standardsThis is a senior-level position that requires a strategic thinker with a strong background in:Team leadershipProcess optimizationCompliance in a financial services environment
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