Job Advert Summary
The role will be responsible to review, interpret and analyse business rules and requirements for technical systems to ensure that quality solutions are selected and delivered to the business.
Be responsible for Business process design, mapping, and ongoing process improvement initiatives.
Accountable to perform the business analysis, business case development and the delivery of process or technological solutions to meet business requirements and objectives.
Minimum Requirements
Education:
BCom (IS)
BCom Hons, B Bus Sc with a specialization in Investment Management or Computer Science fields (with strong Mathematical background or subject knowledge an advantage).
Business Design and or Business Analysis diploma
SAFE Agile Certification or other AGILE development training
Experience:
Business Analyst with at least 5 years' experience within financial industry.
Previous project management experience will be advantageous.
Experience in participating in complex multi-team delivery models.
Detailed experience in understanding business incidents, change and priority management.
Experience in understanding and translating insurance related regulations into actions.
Exposure to Digital Transformation would be advantageous.
Knowledge and Skills:
In-depth knowledge of the full end-to-end services, systems, and processes for life insurance.
Understanding of systems interactions within the context of business process delivery (i.e., workflow system, CRM, BPM, batch systems and data warehousing).
Knowledge and ability to apply Business Architecture and Business Process Management principles.
Proven knowledge of general business principles and practices, including financial and people management in a matrix structure.
In depth knowledge of Process Management
Proficient knowledge in implementing business methodologies including problem management/incident resolution.
Understanding of Systems development Life Cycles
Ability to implement and improve the competence of Business Analysis within Business Engagement
Demonstrating the ability to lead and guide the completion of Business Analysis Artefacts, participate in the formulation of flexible Solution Designs, and produce Quality documentation.
Having had exposure in understanding business incidents, change and priority management.
Proficient in Agile methodology and practices
Knowledge of Sapiens Core Suite and Digital Platform will be advantageous.
Competencies:
Able to navigate ambiguity and complexity.
Enabling and ensuring that team is customer focused whilst demonstrating detailed feedback to all stakeholders.
Able to maintain a professional demeanor under stress and is persistent and resilient.
Demonstrating problem solving and analytical skills
Constructively engaged with Business Stakeholders to ensure that customer requirements are understood and providing innovative thinking.
Design thinking
Teamwork
Duties and Responsibilities
Document business and technical specifications as required: Use cases, activity diagrams, sequencing diagrams, entity relationship diagrams, deployment diagrams, etc.
Supplement rules and requirements with functional, non-functional & technical specifications, document these as solution acceptance criteria.
Involve in the designing and establish processes in such a way that the business can derive the maximum value from the technical systems.
Client, business and MIS report enhancements and development of new reports.
Assess impacts to processes/systems by legislative/regulatory changes in the industry.
Assist with client services support, client quality assurance, testing, adhoc projects and project management from time to time.
Documentation of processes to be used as training manuals.
Collecting; understanding and transmitting business requirements for all projects and translating these into functional specifications and detailed test plans.
Bring about operational efficiency through development of interface capabilities with third party vendors, workflow tools, new in-house systems.
Act as the link and drive interactions between the client, development team and any third party throughout the development lifecycle.
Transfer of business new product/initiative requirements to system architects.
Responsible for the delivery of quality Business requirements specifications within the agreed timelines and customer requirements always visibly reflected in all business documents.
Ensuring that teams apply the appropriate solution design standards so that customer requirements, automation, Digitisation and Artificial Intelligence have relevance where required in the formulation of the solution.
Develop operational service metrics as part of the business requirement, review and present the metrics explaining business impact and risk.
Maintain business process management standards and procedures.
Oversee and track progress of all required Business Requirements to ensure that deliverables are not compromised.
Demonstrating the ability to facilitate and guide the completion of Business Analysis Artefacts, participate in the formulation of flexible Solution Designs, and produce Quality documentation.
Constructively engaging with Business Stakeholders to ensure that customer requirements are understood and providing innovative thinking.
Ensure that a structured work approach is adopted using quality, governance, and customer service as the top-of-mind business requirements practices.
Ensure that thought leadership, guidance, direction, quality, and best practices are adopted in the eliciting of Business Requirements and or in the completion of business research.
Ensure that a consistent methodology and business requirements framework is adopted when interacting with all business and or technology partners in the formulation of business solutions.
Focus on outcome-based deliverables and have an in-depth understanding of the Business Architecture and what attributes and business processes are to be considered during the elicitation of requirements.
Understanding IT dependencies and inter – dependencies ensuring that the end-to-end business value chain is not compromised.
Understanding the IT landscape to ensure that solutions designed are not in conflict with the IT architecture.
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