Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description The successful incumbent will be required to manage an existing portfolio of Key and Non-Key clients in the risk environment. This role requires that data and premiums are received, validated and processed within the various business systems.
This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment.
Key Result Areas: This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a data & payroll processing environment. The incumbent is individually accountable for achieving results through own efforts.
Role Description Follows standardised processes and provides administrative support in line with normal business functioning. This includes validation and analysing of monthly member data & premiums; managing email queries; following up on outstanding requirements; updating systems; engaging directly with clients and liaising with other teams regarding data and premium related tasks.Delivers on daily production standards and adheres to service and quality standards.Provides a service to customers and intermediates.Responds to immediate requirements within procedure.Uses standard administrative techniques to co-ordinate own work.Product and process knowledge in different areas may differ but basic skills remain the same.May act as mentor/resource to less experienced Administrators.Fully multi-skilled across products and processes.Acts as a support person and/or point of escalation for complex and difficult cases/clients.ROLE QUALIFICATIONS Matric plus at least 2 years' experience as an Administrator.Extensive product and process knowledge (multi skilled).Experience within the Group Risk division is required with above average numerical and excel skills.Basic knowledge of reconciliations between data and premiums would be an advantage.Able to collaborate across business processes and able to manage and prioritise multiple work tasks independently.Skills Education Matriculation Certificate (Matric)
Closing Date 27 November 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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