ROLE PURPOSEThe Senior Key Account Manager will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and managing customer engagements at all levels within the customer business landscape.
SAM will have enough knowledge of the market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements.
As a SAM, understanding the Industry Verticals and the strategies needed to be effective and offer Industry Specific solutions.
The SAM will assist in identifying solutions that need to be offered as part of collaboration with internal Nexio pre-sales, product, services support staff with engaging, open communication and teamwork.
Engaging customers in unison with Nexio's strategies and passion for service excellence and professionalism.
SAM engages at customer C-Levels and offers solutions and services with a thorough and comprehensive understanding of their organization which supports the continued provision of essential solutions and services in a timely, efficient, and effective manner.
SAM needs to have the ability and is capable of prospecting large enterprises at an executive level and to manage multiple customer accounts efficiently and effectively.
Exciting the customer and delivering an exceptional experience is part and parcel of the SAM and what the SAM must provide.
Act as the customer lead to the extended solution and/or service delivery team.
The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.
ROLE REQUIREMENT
Alignment with key strategic initiatives as determined by the Board from time to time.
Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals.
Complete understanding of Nexio's annual Revenue and Gross Profit budget deliverables and how each individual AM's success is imperative to delivering on target and on budget.
Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and back-office processes.
Deliver on targeted Revenue and Gross Profit values.
Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase orders.
Thorough understanding of the market and market verticals and their associated technological and business requirements.
Knowing, understanding and mapping Nexio focused solutions to customer requirements.
Accurate reporting of activities by populating the Nexio CRM system on a daily basis with relevant customer data and interaction.
Additional Information:
Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast-paced and pressured environments. A person with a will and a passion for success in a sales role.
JOB SPECIFIC REQUIREMENT
A successful Senior Account Manager is a self-motivated individual who can perform at optimal levels under pressure.
Ideally must be an expert in an enterprise business or industry vertical.
A good communicator and an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain customer satisfaction.
Ability to market and close the sale of solutions.
Negotiation skills to secure accounts at a profit.
Interpersonal skills to communicate with customers over the phone and in face-to-face meetings.
Analytical skills to judge the current market and the competition to set accurate pricing.
QUALIFICATION & EXPERIENCE
Matric
Degree in Business Administration, Marketing, or similar field will be advantageous.
Understanding of sales performance metrics.
Knowledge of CRM software and MS Office.
Proven work experience as a Sales Account Manager.
Hands-on experience in sales and an ability to deliver excellent customer experience.
An ability to deliver projects and answer inquiries on time.
Significant understanding of customer needs and satisfaction in a high-tech environment essential.
LEADERSHIP COMPETENCY REQUIREMENT
Exceptional team management skills.
Excellent verbal and written communication.
Ability to delegate efficiently.
Extensive industry knowledge with an eye towards the future.
Diplomacy and patience.
People skills.
Strategic thinking.
Listening.
The ability to set and execute the vision of the company.
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