Senior Account DirectorReference: AUG20246573Expiry date: 17:30, Tue, 17th Sep 2024Location: JohannesburgSalary: CompetitiveBenefits: CompetitiveLINK is a leading global marketing services business. Every day we work with the world's biggest brands to create and execute experiential marketing campaigns which excite audiences, build customer loyalty and demand attention. Our teams in more than 60 countries across six continents combine local knowledge with sector expertise to deliver exceptional outsourced marketing communications, transactional services, and global brand programs to clients in 150+ markets worldwide.We are looking for a Senior Lead to work with one of the biggest iconic brands. As the senior lead within the market, this role will create long-term, trusting relationships with our customers and oversee all activities related to the sourcing, management, and reporting of all categories identified within the scope of services for LINK.Job Purpose:As the senior lead, this role will create long-term, trusting relationships with our key customer and oversee all activities related to the sourcing, management, and reporting of all categories identified within the scope of services for LINK.To oversee, manage, and take ownership of the relationship centrally and in key markets delivering a range of promotional item/gift projects for the clients. These will show best-in-class innovation, creativity, and project delivery for our customer.Key responsibilities and accountabilities:Ensure all transactions are managed to the highest standards ensuring all work by the team is managed, controlled, checked, and delivered successfully.Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.Ensure customer service is a priority. Identify and resolve all issues relating to customers within standard guidelines.Provide professional presentations to customers.Based on customer briefs, initiate all product development and source new concepts in collaboration with the Operations team.Maintain and update the database of local suppliers and manage the relationships.Liaise with suppliers and have strong negotiation skills.Oversee the team and ensure they process all orders and invoices in a timely fashion.Work with the team to produce accurate customer quotations and ensure quality samples and artwork for proposals.Manage SLAs and KPIs set and ensure that there is regular communication regarding order status to all departments to ensure timely delivery of orders.Participate in industry trade shows to develop and maintain business relationships, improve product knowledge, and identify opportunities to increase volumes – where applicable.Work with LINK colleagues to ensure all opportunities are shared where applicable to drive opportunities and revenue in all markets.Work closely with the Senior Management team to ensure cohesive communication across all activities to operate as the global outsource strategic partner across marketing items.Skills Required:Experience in the promotional goods/print industryExperience working with drinks-related companies – preferably on a single source contract basisStrong team attitudeExcellent oral and written communication skillsFirst-class, effective organisational skillsProactive approach to managing projectsExperience of managing and working as part of a teamKeen eye for detail and an understanding of budgeting and financial reportingAbility to work under pressure whilst maintaining a cool outlookPersonable and professional character that will allow you to build client rapportConfidence to give clients trust in your workExcellent knowledge of MS Office particularly PowerPoint and ExcelExcellent problem-solving abilityEnthusiastic and passionateOur organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at LINK, please contact us at ******.
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