Senior Account DirectorReference: AUG20246573 Expiry date: 17:30, Tue, 17th Sep 2024
Location: Johannesburg
Salary: Competitive
Benefits: Competitive
LINK is a leading global marketing services business. Every day we work with the world's biggest brands to create and execute experiential marketing campaigns which excite audiences, build customer loyalty and demand attention. Our teams in more than 60+ countries across six continents combine local knowledge with sector expertise to deliver exceptional outsourced marketing communications, transactional services and global brand programs to clients in 150+ markets worldwide.
Our people are passionate about creating outstanding promotional campaigns and brand experiences for the world's leading consumer brands. We have the integrity to understand and own our place in the world. And with a disruptive mindset, we have the courage to do things differently.
We are looking for a Senior Lead to work with one of the biggest iconic brands. As the senior lead within the market, this role will create long-term, trusting relationships with our customers and oversee all activities related to the sourcing, management, and reporting of all categories identified within the scope of services for LINK.
Job Purpose: As the senior lead, this role will create long-term, trusting relationships with our key customers and oversee all activities related to the sourcing, management, and reporting of all categories identified within the scope of services for LINK. This includes managing the relationship centrally and in key markets, delivering a range of promotional item/gift projects for the clients that exhibit best-in-class innovation, creativity, and project delivery.
Key responsibilities and accountabilities: Ensure all transactions are managed to the highest standards, ensuring all work by the team is managed, controlled, checked, and delivered successfully.Own the commercial performance of the account and ensure that forecasting and financial reporting is submitted accurately and on time.Ensure customer service is a priority. Identify and resolve all issues relating to customers within standard guidelines.Provide professional presentations to customers.Based on customer briefs, initiate all product development and source new concepts in collaboration with the Operations team.Maintain and update a database of local suppliers and manage the relationships.Liaise with suppliers and demonstrate strong negotiation skills.Oversee the team to ensure they process all orders and invoices in a timely fashion.Work with the team to produce accurate customer quotations and ensure quality samples and artwork for proposals.Manage SLAs and KPIs set, ensuring regular communication regarding order status to all departments to ensure timely delivery of orders.Participate in industry trade shows to develop and maintain business relationships, improve product knowledge, and identify opportunities to increase volumes – where applicable.Collaborate with LINK colleagues to ensure all opportunities are shared where applicable to drive opportunities and revenue in all markets.Work closely with the Senior Management team to ensure cohesive communication across all activities, operating as the global outsource strategic partner across marketing items.Skills Required: Experience in the promotional goods/print industry.Experience working with drinks-related companies – preferably on a single source contract basis.Strong team attitude.Excellent oral and written communication skills.First-class, effective organizational skills.Proactive approach to managing projects.Experience in managing and working as part of a team.Keen eye for detail and understanding of budgeting and financial reporting.Ability to work under pressure while maintaining a calm outlook.Personable and professional character to build client rapport.Confidence to instill trust in clients regarding your work.Excellent knowledge of MS Office, particularly PowerPoint and Excel.Strong problem-solving ability.Enthusiastic and passionate.Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.
Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you feel you need any reasonable adjustments to be made in order to apply for a vacancy at LINK, please contact us at ******.
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