SEIDOR Networks - Server Support Engineer (Linux & Windows)
We are looking for a Linux and Windows Server Support Engineer to join a dynamic IT Managed Services team. This is the perfect role for a self-motivated individual with a naturally technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The Engineer will be working in the Support team, responsible for managing customer service levels by providing support to meet predetermined SLA response and fix times. He/she will start by working in a structured manner with the opportunity of getting involved in many different technologies and areas of the business once he/she gains the experience to become more integrated into the various teams.
Role Requirements
Matric certificate
Minimum 5-years industry-relevant support experience
Must have own reliable transport to travel to work and back
The position requires a mix of office-based and remote working
Must be willing to learn new skills & technologies
Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
Customer-facing and/or remote IT support skills & experience
A+ / N+
MCSE (Microsoft Certified Systems Engineer)
Linux+
Microsoft Windows Server knowledge and experience
Advanced Linux knowledge and experience
Microsoft 365 technical work experience
Understanding of Public Cloud and at least 1-year technical work experience
Work experience with any routing vendor equipment and/or software
Experience with Layer-2 networking and VLANs
Experience with Cyberoam, Sophos XG Firewalls or industry equivalent
Microsoft Windows Desktop Operating Systems experience
Microsoft Active Directory and Group Policy knowledge and experience
Microsoft Hyper-V knowledge and experience
DHCP and DNS knowledge and experience
Good understanding of:
IP and Packet Flow
Switching / VLANs
Routing / NAT / Dynamic Routing
Email flow and MTA communication
UTM and Firewall appliances
Wireless networks
Advantageous Certifications, Knowledge, and Experience:
Microsoft SQL and/or SAP HANA experience and/or certification
Database administration (DBA) experience
Tertiary qualification in Information Technologies and/or computer sciences
Suse Linux Enterprise Server (SLES) certification and/or experience
Multiple Linux flavour knowledge and experience
ITIL Foundation
N-Able RMM
ConnectWise PSA
Mimecast
Key Responsibilities
Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
Escalation Management
Training and coaching of first level engineers, if/when required
Identify, troubleshoot, and resolve root causes of recurring incidents
Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable
Maintaining worklists within the SEIDOR Networks call logging system and meeting pre-defined daily, weekly, and monthly targets
Regular call logging updates
Ability to work in a team and independently, to deliver customer service
Ability to prioritize, escalate and request assistance when needed in a timely manner
Must be open to learning new technologies and service delivery methodologies
Predefined technical certifications will need to be achieved in a predetermined timeframe
Key Attributes
Strong verbal, telephonic and electronic communication skills
Must be a natural problem-solver
Analytical troubleshooting skills
Time management skills
Punctual and reliable
Ability to work in a team & independently to provide customer service
Ability to prioritize, escalate and request assistance when needed in a timely manner
Must be open to learning new technologies and service delivery methodologies
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