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Position Description
We are looking for a technical project engineer to join a dynamic IT Managed Services team. This is the perfect role for a self-motivated individual with a naturally enquiring mind with industry-relevant experience and the ability to work in a process-driven environment. The successful candidate will be responsible for Server, Cloud and network project implementations. KPI's are driven by dashboards for visibility to implement projects on-time, on-spec and on-budget. Ongoing internal and certification training will be performed to stay relevant in the industry. As the candidate becomes integrated into the business and more proficient, he/she has the opportunity to get involved in other areas of the business.
Role Requirements
Matric certificate
Minimum 5-years industry- and role-relevant experience
Must be willing to learn new skills & technologies
Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
Technical IT project implementation experience
Project methodology knowledge and experience
MCSE Public Cloud experience
Intermediate understanding of networking
Basic understanding of the following technologies & principles:
Private & Public Cloud
Routing
Firewalling
Internet connectivity
Microsoft 365
Understanding of Public Cloud platforms and Hyperscalers
Advantageous Certifications, Knowledge, and Experience:
Tertiary qualification in Information Technologies and/or computer sciences
Advanced Microsoft Office Suite skills
ITIL Foundation
N-Central RMM
ConnectWise PSA
Mimecast
Key Responsibilities
Delivery of projects, on-time, on-spec and on-budget
Meet predetermined project objectives
Assist in managing the end-to-end project implementation
Collaborate with the Project Managers
Maintain accurate and timeous time records
Timeous processing of project updates
Key Attributes
Strong verbal, telephonic and electronic communication skills
Must be a natural problem-solver
Analytical troubleshooting skills
Time management skills
Punctual and reliable
Ability to work in a team & independently to provide customer service
Ability to prioritize, escalate and request assistance when needed in a timely manner
Must be open to learning new technologies and service delivery methodologies
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