Security Support Engineer

An opportunity for an advanced Network Technician seeking to apply knowledge and learn!As a Security Support Engineer, you will provide essential technical support to the customers by not only answering queries but further offering guidance on deployments, integrations, and a kind of incident-response-lite. The role will help maintain the exceptional reputation for great customer service for the company.Responsibilities:Provide comprehensive technical support to customers, addressing issues related to deployments, integrations, and incident response.Troubleshoot and resolve complex technical problems within customer environments.Strong technical knowledge: Solid understanding of networking, firewalls, DNS, encryption, and cybersecurity principles.Problem-solving: Ability to analyse and solve complex problems efficiently.Communication: Excellent verbal and written communication skills to convey technical information to non-technical audiences.Customer service: Commitment to providing top-notch customer service in challenging situations.Minimum Requirements:IT Qualification with 5 years experienceDesired Skills:Support EngineerNetworkingDNS
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